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Some chefs learn what taste and flavor mixing mean from books. The most renowned culinary experts of the world don't stop within the limits of their predecessors. They go beyond them, they experiment and propose their own recipes, with passion. Why don't they fail? Because they know how to learn from the gourmands and they have the courage to innovate.
Insights from our kitchen.
Imagine a business with an extra-sense.
Our vision doesn't rely only on sight, but on all the senses. We want to offer you a different learning experience. We represent an unconventional school, which listens, feels and understands its students. Together, we discover, create and reinvent the potential of your business, according to the profiled market's pulse and tendencies.
Commnication
Our team is animated by the mission to offer clients food for a healthy and inventive mind. We start by preparing knowledge to your taste. We collect and nurture business leadership abilities. We grow the consistency of you business strategy.
To reach a homogeneous composition, we use the most simple and revolutionary ingredient there is, intelligent communication.
Trust
You will find in Customer Service School a dedicated and energetic partner. Our experts focus all their resources and efforts on identifying and conceiving practical solutions for your business. The CSS personalized training and consultancy progams are carefully selected, according to the specific industry and the development needs.
Relevance
Over ten years of know-how in the Contact Center area:
- 11 years of experience concerning Customer Care department management;
- coordination of 15 functional teams (Telesales, Customer Care, Loyalty, Retention, Back Office etc.);
- 2 years of experience in project management;
- 2 years of experience in Customer Experience projects, which complete the entire lifecycle of the relationship between the consumer and the brand, from product, to direct and indirect company services;
- 3 years of delivering Customer Service courses, Mystery Shopping and customer satisfaction surveys;
- management consultancy for Customer Care strategy development;
- 2 major Contact Center start-up projects;
- vast experience in personnel recruiting and selection for Customer Service, Telesales and Collection departments.
- 2 years of experience in retail network development – store openings;
- 5 years of experience in operational retail management;
- 7 years of experience in retail sales force management.