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Oana Balteanu
Managing Partner & Consultant - Customer Service School
Oana Balteanu coordinates the Customer Service School team, and is intensely involved in all the CSS projects. She started the company from the ambition to contribute to the evolution of the local business environment, wishing to bring an unconventional profile of consultancy & training services in Romania, which is.
Managing Partner & Consultant - Customer Service School
Oana Balteanu coordinates the Customer Service School team, and is intensely involved in all the CSS projects. She started the company from the ambition to contribute to the evolution of the local business environment, wishing to bring an unconventional profile of consultancy & training services in Romania, which is.
Madalina Vilau
Managing Partner - Customer Service School
Simply stated, Madalina is a people person in the genuine meaning of the word, a person who vibrates with energy and determination. She knows how to listen and motivate the people around her, managing to naturally stimulate ambition and performance. She has the gift of inspiring and forming authentic and well balanced teams.
Managing Partner - Customer Service School
Simply stated, Madalina is a people person in the genuine meaning of the word, a person who vibrates with energy and determination. She knows how to listen and motivate the people around her, managing to naturally stimulate ambition and performance. She has the gift of inspiring and forming authentic and well balanced teams.
Marcela Stoica
Senior Management Skills Developer - Customer Service School
Marcela Stoica is a Senior Management Skills Developer inside the Customer Service School team. She develops and holds innovative training programs, which focus on the conversion of theoretical knowledge into practice, and on consultancy modules in areas such as management, leadership, contact centre and customer care.
Senior Management Skills Developer - Customer Service School
Marcela Stoica is a Senior Management Skills Developer inside the Customer Service School team. She develops and holds innovative training programs, which focus on the conversion of theoretical knowledge into practice, and on consultancy modules in areas such as management, leadership, contact centre and customer care.
Alina Musat
Project Manager - Customer Service School
Alina Musat distinguishes herself with 10 years of customer care know-how, developing an extra-sense regarding both consumer and service provider behavior. She is an impeccable professional with a sound base in multinational, business techniques (Vodafone Romania – Connex/Mobifon), coordinating her entire activity according to the principle that every detail makes a difference.
Project Manager - Customer Service School
Alina Musat distinguishes herself with 10 years of customer care know-how, developing an extra-sense regarding both consumer and service provider behavior. She is an impeccable professional with a sound base in multinational, business techniques (Vodafone Romania – Connex/Mobifon), coordinating her entire activity according to the principle that every detail makes a difference.
Ileana Bunescu
Master Trainer - Customer Service School
Climbing the career ladder step by step, Ileana accomplished, over the last 15 years, a top expertise in Customer Service, inserted on one of the fastest growing industry in the world: telecommunications. Although Ileana began her career in marketing FMCG, at Colgate Palmolive, she quickly migrated and headed for the Customer Service area and, by 1995, Ileana became the Customer Service Administrator of DHL Romania, a leading courier services provider.
Master Trainer - Customer Service School
Climbing the career ladder step by step, Ileana accomplished, over the last 15 years, a top expertise in Customer Service, inserted on one of the fastest growing industry in the world: telecommunications. Although Ileana began her career in marketing FMCG, at Colgate Palmolive, she quickly migrated and headed for the Customer Service area and, by 1995, Ileana became the Customer Service Administrator of DHL Romania, a leading courier services provider.